Refund policy
Return & Refund Policy
Crafted with intention. Backed with integrity.
The Olive Girl Guarantee
We create garments rooted in a civilization spanning 5,000 years — where silk was first woven, embroidery was perfected, and the art of hanfu was born. Every piece we make carries that legacy forward. We stand behind it, completely and unconditionally.
If something isn't right, we will make it right.
Return Windows
| Your Location | Return Window | Basis |
|---|---|---|
| United States & Canada | 30 days from delivery of the last item | Olive Girl policy |
| European Union | 30 days from delivery of the last item | Olive Girl policy (exceeds EU statutory minimum of 14 days under Directive 2011/83/EU) |
| United Kingdom | 30 days from delivery of the last item | Olive Girl policy (exceeds UK statutory minimum of 14 days under Consumer Rights Act 2015) |
| Rest of World | 30 days from delivery of the last item | Olive Girl policy |
Return windows extend over weekends and public holidays. Your statutory legal rights are always fully protected and are never limited by this policy.
EU & UK Right of Withdrawal
If you are located in the European Union or United Kingdom, you have the right to withdraw from your purchase within 30 days without giving any reason.
Cancellations: You may cancel your order at any time before it has been fulfilled. To cancel, please contact us immediately at [email protected] with your order number, or log in to your account and submit a cancellation request directly.
Returns after delivery: Your 30-day return window begins from the day you, or a third party indicated by you, receives the last item in your order. If the window ends on a weekend or public holiday, it automatically extends to the next business day.
To exercise your right of withdrawal, you may use our self-serve returns portal at account.olivegirlstore.com/returns or contact us at [email protected].
This policy does not affect your statutory rights under EU Directive 2011/83/EU or the UK Consumer Rights Act 2015.
Return Conditions
To protect the integrity of every piece and ensure the highest standard for all our customers, returns are accepted for items that are unworn, unwashed, with original tags attached and returned in original packaging.
Custom orders are crafted exclusively for you — we confirm all measurements before production begins, so you can order with complete confidence.
The Sizing Reality — The Most Important Thing You Will Read
Please read this before placing your order.
Olive Girl garments are cut using traditional Chinese tailoring measurements — a system refined over thousands of years by master artisans across China's greatest textile cities. These measurements are fundamentally different from US, EU, and UK standard sizing.
A woman who wears a US size 6 may need a completely different size in our collection. This is not a flaw. This is authenticity.
Before you order: spend 2 minutes with our Size Guide. Measure your bust, waist, and hips. Match to our chart. This single step ensures your piece arrives feeling like it was made for you — because in many ways, it was.
Size-related returns are accepted within your applicable return window. Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service.
Damaged or Defective Items
If your piece arrives damaged, defective, or not as described, please contact us within 7 days of delivery at [email protected] with your order number and photos of the issue.
Every such case is reviewed personally and resolved with care. We do not leave quality issues unresolved.
Refund Timeline
| Step | Timeframe |
|---|---|
| We receive & inspect your return | 1–2 business days |
| Refund processed | Within 5 business days |
| Appears in your account | 3–10 days (bank dependent) |
Refunds are issued to your original payment method.
How to Start a Return
The fastest way to start a return is through our self-serve portal — log in to your account and visit account.olivegirlstore.com/returns.
You can also email [email protected] with your order number and reason for return. Our team responds within 24–48 hours, Monday through Friday, and will guide you through every step.
We are real people who genuinely love Eastern fashion and genuinely care about your experience. Every message is read by a human.
📧 [email protected]
🌍 Guangzhou, Guangdong, China
🕐 Response within 24–48 hours, Mon–Fri
EU & UK customers: This policy does not affect your statutory rights. Your rights under the EU Consumer Rights Directive (2011/83/EU) and UK Consumer Rights Act 2015 apply in full.
Last updated: June 2026