Frequently Asked Questions

Olive Girl hanfu — questions answered
FAQ

Questions, Answered.

Everything you need to know before you order — sizing, shipping, returns, and how to wear your first piece of hanfu with confidence.

Sizing
How do I know which size to order?

Use our Size Guide — it takes 2 minutes and covers XS to 4XL with bust, waist, hip, and height measurements in both cm and inches.

The golden rule: if you’re between sizes, size up. Hanfu is designed for layering and movement, and a slightly larger size drapes more beautifully than one that pulls.

Do your clothes fit Western body types?

Yes — this is something we’ve thought carefully about. Our sizing goes from XS to 4XL, and our cuts are adjusted for the fuller bust, hip, and shoulder proportions common in Western body types.

If you’re unsure, send us your measurements and we’ll recommend the right size personally. Contact us here.

I’m between sizes. What should I do?

Always size up. For dresses and tops, size to your bust. For Ma Mian skirts, size to your hips. For Qipao and fitted styles, size up one from your usual if you prefer breathing room.

What if the fit isn’t right when it arrives?

We offer returns and exchanges within 30 days of delivery for unworn, unaltered items with original tags. See our full Returns Policy for details.

Shipping
How long does shipping take?

Standard shipping typically takes 10–18 business days to the US, UK, EU, and AU. Expedited options are available at checkout.

Once your order ships, you’ll receive a tracking number by email so you can follow it every step of the way.

Do you ship internationally?

Yes. We ship to the United States, United Kingdom, European Union, Australia, and Canada. If your country isn’t listed at checkout, contact us and we’ll do our best to help.

Will I have to pay customs or import duties?

Import duties and taxes vary by country and are the responsibility of the buyer. Most orders to the US under $800 are duty-free. For UK and EU orders, VAT may apply at the border.

Can I track my order?

Yes. You’ll receive a tracking link by email as soon as your order ships. If you haven’t received it within 5 business days of ordering, check your spam folder or contact us.

Returns & Exchanges
What is your return policy?

We accept returns within 30 days of delivery for items that are unworn, unaltered, and in original condition with tags attached. Sale items and custom orders are final sale.

See our full Returns Policy for step-by-step instructions.

Can I exchange for a different size?

Yes. If your size isn’t right, we’ll exchange it. Contact us with your order number and the size you need, and we’ll guide you through the process.

The Clothes
Is this real hanfu or just a costume?

Real hanfu — designed to be worn in real life, not on a stage. Every Olive Girl piece is rooted in authentic Chinese textile traditions: jacquard weaves, embroidery techniques, and silhouettes drawn from Tang, Song, and Ming dynasty references.

The difference you’ll feel immediately: the weight of the fabric, the quality of the construction, and the way it moves when you walk.

How do I care for my hanfu?

Most pieces should be hand-washed in cold water or dry-cleaned. Avoid wringing. Hang to dry away from direct sunlight. Iron on low heat with a pressing cloth if needed.

Specific care instructions are printed on the label inside each garment.

Can I wear hanfu to a wedding, Ren Faire, or photoshoot?

Absolutely — these are some of our customers’ favorite occasions. Browse our Ren Faire & Occasions collection, or read our Style Journal for outfit inspiration.

Still have a question?

We read every message and reply within 24 hours.

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